Florida Health Solution has performed the annual Member Satisfaction Survey for 2010. We want to thank all of our participating members for their contributions to our survey. The information that we receive helps us to provide better services for you and your family, our valued members. Below are the results of the 2010 Member Satisfaction Survey.
Member Satisfaction Survey Report 2010
| Question | Extremely Satisfied | Satisfied | Disatisfied | N/A |
| Rate your satisfaction with the sales representative who assisted you to be enrolled with our plan | 39% | 47% | 12% | 2% |
| Rate the telephone process of obtaining a Customer Service representative | 30% | 44% | 24% | 2% |
| Rate your satisfaction with the help you received when you spoke to a Customer Service representative | 30% | 48% | 21% | 1% |
| Rate the help you received when you needed to solve your problem or complaint. | 28% | 48% | 22% | 2% |
| Rate your satisfaction in answering your question(s) or resolving a complaint | 27% | 48% | 23% | 2% |
| Rate your satisfaction accessing our website to obtain information such as benefits, providers, education, etc? | 17% | 46% | 27% | 17% |
| Rate the easiness of understanding the information on our written materials and/or website. | 17% | 56% | 18% | 9% |
| Rate your satisfaction with our physicians | 31% | 45% | 16% | 8% |
| Rate your overall satisfaction with Florida Health Solution? | 29% | 49% | 19% | 3% |
| 28% | 48% | 19% | 5% |
We thank you for reviewing these survey results for the year of 2010.
Disclosure
Florida Health Solution Corp. is a Florida licensed Prepaid Health Clinic & Discount Medical Plan Organization.
PHC (Prepaid Health Clinic): Florida Health Solution Corp. is a Florida licensed prepaid health clinic (PHC). Members will pay Nominal copayment when receiving PHC healthcare services.
DMPO (Discount Medical Plan Organization): This plan is not insurance. This plan provides discounts at certain health care providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all health care services, but will receive a discount from those health care providers who have contracted with the discount plan organization. The corporate name and location of the DMPO is: Florida Health Solution Corp. 7350 NW 7th St. Suite 204 Miami, FL 33126
Florida Health Solution, Miami, Fl. @ 2012
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